Customer Service Advisor If you have experience of working in customer service and are looking to join an organisation that offers training and career development, this is the role for you. Based in central Huddersfield, my client is seeking a new addition to their busy claims team. This is a varied role where you will be dealing with telephone enquiries, assessing and dealing with the initial stages of the claim.
This role is suited to someone with experience of working in customer service, whether that be retail, bar, hospitality or phone based.
My client offer an excellent benefits package along with the a generous bonus scheme.
Duties will include:
Responding to a high volume of incoming enquiries that will be processed over the phone
Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines
Identifying the enquiries that meet strict criteria
Building empathy and aligning with clients by asking relevant questions and the appropriate use of language
Enhancing the customer experience by providing a personal non-scripted and helpful service
Tailoring each call to the client’s needs, understanding no two calls are the same and making the process as easy and stress-free as possible
Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way
Listen carefully and communicate clearly whilst simultaneously accurately recording information onto the computer system
Confidently responding to any questions or concerns a client has in a calming and reassuring way
Guiding clients through the process from start to finish, and finding the right legal solution for them
Use of computerised system to accurately record claims
Applicants will have excellent communication skills, along with previous experience of working within a customer service environment.
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